Terms & Conditions

Return Policy:

1. Items Purchased Incorrectly: Parts purchased incorrectly by the consumer can be returned to AApower.com provided the part(s) are unopened, uninstalled, and in re-sellable condition. Returns are permissible only up to fourteen days after the consumer receives the item. No items will be accepted after that time frame. All part(s) are subject to a restocking fee and return shipping fees are to be paid by the consumer. Note: Some parts may not be returnable under any circumstance or condition. Please contact your A&A Power representative with any questions. AApower.com is not responsible for part numbers provided by the consumer. It is not the responsibility of A&A Power to verify that the consumer has provided a correct part number. Nor does A&A Power verify part compatibility with the consumer’s generator(s) and therefore cannot be held responsible for incorrect part/generator matchups.

2. Defective and Broken Item Returns: Defective or broken parts received by the consumer must be reported immediately to a sales representative at AApower.com. The consumer has two weeks (14 days) upon receipt of the item to report the part as defective or broken in transit. No items will be accepted that are reported beyond that time frame. Note: Some parts may not be returnable under any circumstance or condition. Please contact your A&A Power representative with any questions.

3. Refunds and Exchanges: Refunds or exchanges will only occur after the returned item(s) have been inspected by AApower.com, A&A Power Generators, or the manufacturer. Items shipped via motor freight may be non-returnable. The customer is responsible for ordering the correct part and providing AApower.com the correct part number.

Shipping

1. Shipping Methods: Eligible products may ship by parcel carrier, motor freight, manufacturer-direct shipment, or another approved carrier method depending on the product size, weight, warehouse, destination, and availability. Orders processed after the cutoff time, on weekends, or on holidays may be processed the next business day. Product availability shown online may change before an order is finalized.

2. Shipping Fees: Eligible online product orders use a flat shipping charge of $175 at checkout unless A&A Power Generators confirms a different shipping arrangement in writing. Free shipping is not active unless it is clearly shown in the cart or checkout path for the specific order.

3. Expedited Shipping: Expedited shipping, special delivery coordination, liftgate service, remote-area delivery, international delivery, or other non-standard shipping may require additional review and may not be available for every product or destination.

4. Motor Freight Shipping: Orders that must be shipped via a motor freight carrier are subject to freight coordination and carrier requirements. Freight deliveries may require a valid delivery address, delivery appointment, contact phone number, and inspection at delivery.

Price Matching:

1. Competition: AApower.com will match any competitor’s price as long as it is advertised on the competitor’s website. No prices will be matched to verbal or email quotes.

2. eBay: We do not match prices from eBay or any other auction style websites.

3. Shipping Fees: When price matching, any free shipping offer is void.

Safety Information

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